Privacy policy

a. Purpose and Scope of Data Collection:

The data collected on the website https://ohawa.vn mainly includes: Full name, email, phone number, customer address, etc. These are the required information that customers need to provide when registering to use the services and products on https://ohawa.vn, and for confirmation purposes when customers register to use the services and products at https://ohawa.vn to ensure consumer rights.

During the payment transaction on the website https://ohawa.vn, we only retain detailed information about the customer's paid orders; information about the customer's bank account is not retained.

Customers are responsible for the security and retention of all their service usage activities, including contact information and email. Additionally, customers are responsible for promptly notifying https://ohawa.vn of any unauthorized, abusive, or security-violating use, retaining third-party usernames and passwords for appropriate resolution.

b. Use of Information Scope:

The company uses member-provided information to:

Provide information about products and services to customers.
Deliver products to customers.
Send notifications about information exchange activities between members and https://ohawa.vn, such as promotional programs, customer appreciation, etc.
Prevent activities that destroy user accounts or impersonate members.
Communicate and resolve issues with members in special cases.
Not use personal information of members for purposes other than confirmation and related contact for transactions at https://ohawa.vn.
In the case of legal requirements: The company is responsible for cooperating in providing member personal information upon request from legal authorities, including the prosecutor's office, courts, and law enforcement agencies related to certain illegal activities of customers. Furthermore, no one has the right to infringe on the personal information of members.

c. Information Storage Period:

Member's personal data will be stored until a cancellation request is made. In all cases, member personal information will be secured on the servers of https://ohawa.vn.

d. Individuals or Organizations That May Access Personal Information:

Entities that can access the personal information of customers/members fall into one of the following cases:

OHAWA VEGETABLE OIL COMPANY: Partners with signed contracts performing part of the services OHAWA VEGETABLE OIL COMPANY provides. These partners will receive information according to the contract agreement (either a part or the entire information depending on the contract terms) to assist users in using the services provided by the company.
State agencies when required: The company is responsible for cooperating in providing user information when requested by judicial authorities, including the prosecutor's office, court, and relevant investigative agencies.

e. Address of the Unit Collecting and Managing Personal Information:

OHAWA VEGETABLE OIL COMPANY
Address: Waseco Building, 10 Pho Quang Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Hotline: 1900565603 - Email: omega3@ohawa.vn

f. Means and Tools for Users to Access and Edit Their Personal Data:

Customers have the right to check, update, adjust, or cancel their personal information by requesting https://ohawa.vn to perform this.

Customers have the right to file complaints about the seller to the Administration Board of https://ohawa.vn. Upon receiving these feedbacks, https://ohawa.vn will confirm the information. If it matches the customer's feedback, depending on the severity, https://ohawa.vn will take appropriate and timely measures.

g. Commitment to Secure Customer Personal Information:

Customer personal information on https://ohawa.vn is committed to absolute security according to the privacy policy of https://ohawa.vn. The collection and use of each customer's information will only be carried out with the customer's consent, except as otherwise provided by law.

Do not use, transfer, provide, or disclose to any third party customer personal information without the customer's consent.

In the event of a server storing information being attacked by hackers resulting in the loss of customer personal data, https://ohawa.vn will be responsible for promptly notifying the investigative authorities for timely handling and informing the affected customers.

Absolute security is maintained for all online transaction information of customers, including digitized invoice information on https://ohawa.vn.

The management board of https://ohawa.vn requests individuals, when registering/purchasing, to provide complete and relevant personal information such as: Full name, contact address, email, phone, account number, payment card number, etc., and take responsibility for the legality of the provided information.

The management board of https://ohawa.vn does not take responsibility for, nor resolve any complaints related to the rights of that member if it is found that all personal information provided by the customer at initial registration is inaccurate.

h. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information:

Members have the right to file complaints about the disclosure of personal information to third parties to the Administration Board of the E-commerce Trading Floor https://ohawa.vn to the Company's address or via email: omega3@ohawa.com.

The company is responsible for implementing technical and business measures to verify the contents reflected. The processing time for complaints related to customer personal information is 15 days.